FAQ's | Love, Maddy

Where in the world are you based?
Love, Maddy is based out of Rodney, New Zealand.
When will my order be shipped?
Once you have placed your order, I will process & package your order within 2 business days. It will then be picked up by the courier which is usually next day. Our packages are all sent with tracking. Please remember couriers only pick up Monday-Friday.
 Do you ship internationally?
At this time, we only ship within New Zealand. If you are international & are interested in purchasing one of our products please contact us to see what we can do re shipping to you. Please note that shipping internationally is expensive which is why we don't currently have it as an option but if you are happy to pay the postage, we are happy to send to you where you may be.
Do you take custom orders?
We certainly do. If you are interested in a custom piece, please contact us to see what we can create together.
What payment options do you have?
We currently have Shop Pay, Laybuy, Afterpay and can also do bank transfers.
How much is shipping?
We currently have a flat rate of $8.50 and free shipping over $250.
What crystals are used in your creations?
The crystals that we use for our Crystal Crowns, Crystal Hair Pins and Crystal Hair Combs are coloured Quartz (unless stated otherwise). These have usually been dyed, irradiated or heat treated to create the colours they are. For our Air Plant Crystals, Crystal Mirrors, Windchimes, & other creations will be other crystals. The most common ones we use are Amethyst, Agate, Fluorite, and Rose Quarts but are not limited to these. We do provide what crystals we are using in the product description.