Where in the world are you based?
Love, Maddy is based out of Rodney, Aotearoa.
When will my order be shipped?
Once you have placed your order, I will process & package your order within 7 business days. It will then be picked up by the courier which is usually next day. Our packages are all sent with tracking. Please remember my courier only picks up Monday-Friday.
Do you ship internationally?
At this time, we only ship within New Zealand & to Australia. If you are international & are interested in purchasing one of my products please contact me to see what I can do re shipping to you. Please note that shipping internationally is expensive which is why I don't currently have it as an option but if you are happy to pay the postage, I'm happy to send to you wherever you may be.
Do you take custom orders?
I certainly do. If you are interested in a custom piece, please contact me to see what we can create together.
What payment options do you have?
I currently have Shop Pay, Laybuy, Afterpay & can also do bank transfers.
How much is shipping?
We currently have a flat rate of $12 & free shipping over $100 within New Zealand or flay rate of $28 & free shipping over $250 to Australia.
What crystals are used in your creations?
The crystals that I use for our Crystal Crowns, Crystal Hair Accessories are coloured Quartz (unless stated otherwise). These have usually been dyed, irradiated or heat treated to create the colours they are. For my Crystal Mirrors, Crystal Candles & other creations will be untreated crystals. The most common ones I use are Amethyst, Agate, Fluorite, & Rose Quarts but are not limited to these. I do provide what crystals I'm using in the product description.