Refund Policy

At Love, Maddy, I aim to ensure that your order arrives in perfect condition. If your item arrives damaged during transit, I offer the following refund policy:

1. Eligibility for Refund:

• You may be eligible for a refund if your item arrives damaged during transit.

2. Notification Requirement:

• Please notify me within 7 business days of receiving your damaged item. You can contact me at hello.lovemaddy@gmail.com

3. Refund Process:

• To initiate a refund, please provide me with photos of the damaged item & its packaging.
• Once I review your claim & approve the refund, you may need to return the damaged item to me. I will provide instructions on how to return the item.
• Upon receipt of the returned item, I will inspect it to verify the damage.
• If approved, your refund will be processed, & a credit will automatically be applied to your original method of payment within 10 business days.

4. Shipping Costs:

• Shipping costs for returning the damaged item are the responsibility of the customer.

5. Contact Us:

• If you have any questions about our refund policy or need to initiate a refund request for a damaged item, please contact us at hello.lovemaddy@gmail.com.

6. Amendments:

• Love, Maddy reserves the right to amend this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.